Shipping & Delivery

1. Shipping Overview

At Rivvato, we offer a collection of DIY craft kits, embroidery supplies, handmade gifts, and seasonal decorations designed to inspire creativity and bring enjoyment to everyday life.

We offer worldwide shipping to supported destinations and work with logistics partners to deliver your orders safely and efficiently.

This policy explains our order processing times, estimated delivery periods, shipping costs, tracking information, and procedures for shipment-related issues.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

Estimated delivery: 7–14 business days, depending on the destination.

International Shipping

Delivery times may vary depending on the destination country, available shipping services, customs clearance, and local delivery conditions.

Delivery estimates do not include the initial order processing period.

All delivery times are estimates and may be affected by circumstances outside our reasonable control.

3. Order Processing

Orders are typically processed within 1–3 business days after purchase and successful payment.

Processing includes preparing products, checking order details, packaging items, and arranging shipment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During peak shopping seasons or promotional periods, processing may take additional time.

Once your order has shipped, we will send a confirmation email with tracking information when available.

4. Shipping Costs

Shipping costs are calculated during checkout based on your delivery destination and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Available shipping options and costs may vary by location.

5. Shipping Destinations

Rivvato offers international shipping to supported destinations, including the United States, Canada, Australia, and the United Kingdom.

Shipping availability for other countries and regions depends on our logistics coverage.

Available shipping destinations and delivery options are confirmed at checkout.

If your country or region is not available, please contact our customer support team for assistance.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link when available.

You can use this information to monitor your shipment through the relevant carrier's tracking service.

Tracking information may take some time to update after the package has been handed to the carrier.

If you have not received tracking information or your shipment status has not updated for an extended period, please contact us.

7. Customs & Import Duties

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges are generally the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Customs inspections and clearance procedures may also affect delivery times.

We recommend reviewing any applicable import requirements before placing an international order.

8. Missing, Lost or Damaged Orders

If your shipment appears to be lost, arrives damaged, or contains missing items, please contact our customer support team as soon as possible.

For damaged or incomplete deliveries, we recommend contacting us within 7 days of receipt.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected products.

  • Photographs of the packaging and shipping label, where available.

For DIY craft kits and embroidery products, please also let us know if any included materials, tools, or components are missing or damaged.

We will review the issue and, where appropriate, coordinate with the shipping carrier to arrange a replacement, refund, or another suitable resolution.

The recommended reporting period does not limit mandatory consumer rights.

Please retain the original packaging and affected items until the issue has been reviewed, where reasonably possible.

9. Shipping Delays

Delivery delays may occasionally occur due to:

  • Severe weather conditions.

  • Public holidays or peak shopping periods.

  • Customs inspections or clearance procedures.

  • Shipping carrier disruptions.

  • Destination-specific delivery conditions.

  • Other unforeseen logistics circumstances.

If your order experiences a significant delay, please contact us with your order number and tracking information.

We will assist in reviewing the shipment status and coordinating with the relevant shipping provider where appropriate.

10. Contact Information

For questions about shipping, order tracking, delivery estimates, or shipment-related issues, please contact our customer support team.

Customer Support Email:

service@rivvato.com

Customer Service Phone:

+1 (719) 223-9743

Official Website:

https://rivvato.com/

For full company information, including our legal operator and registered address, please visit our Contact Us page.