Privacy Policy

Last Updated: October 20, 2026

1. Introduction

Welcome to Rivvato (https://rivvato.com/).

Rivvato is an online store offering creative DIY craft kits, embroidery and needlework supplies, handmade gifts, and seasonal decorations.

Our website is operated by VANTORAX COMMERCE INC.

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, or communicate with our customer support team.

2. Information We Collect

Depending on how you interact with Rivvato, we may collect the following categories of information.

Personal and Contact Information

• Name.

• Email address.

• Phone number.

• Billing and shipping addresses.

• Account information, if you create an account.

Order and Transaction Information

• Products purchased or added to your shopping cart.

• Order history and transaction details.

• Shipping and delivery information.

• Payment status and related transaction records.

Payments are handled through third-party payment providers. We do not generally receive or store complete payment card details.

Device and Browsing Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and products viewed.

• Referring websites and browsing interactions.

• Approximate geographic location derived from technical information.

Customer Communications

If you contact us, we may collect your messages, order inquiries, product questions, and other information you voluntarily provide.

3. How We Use Your Information

We use personal information for purposes including:

• Processing payments and fulfilling orders.

• Arranging shipping and delivery.

• Providing order confirmations and tracking updates.

• Responding to customer inquiries.

• Handling returns, refunds, and product-related issues.

• Maintaining website functionality and security.

• Detecting potentially fraudulent transactions.

• Understanding website performance and customer preferences.

• Improving our product selection and shopping experience.

• Sending promotional communications where permitted by applicable law.

• Measuring advertising performance and delivering relevant advertising where permitted.

For example, browsing activity may help us understand which DIY craft kits, embroidery products, or seasonal collections interest our visitors.

We process personal information only where permitted by applicable law.

4. Cookies and Tracking Technologies

Rivvato uses cookies and similar technologies to support website functionality, understand visitor interactions, and improve our services.

These technologies may include:

Essential Cookies

Help maintain shopping cart functionality, checkout processes, website security, and other necessary features.

Analytics Cookies

Help us understand website traffic, product page activity, and how visitors interact with our store.

Advertising Cookies and Tracking Technologies

May be used by advertising partners to measure campaign performance, understand interactions with advertisements, and support personalized advertising where permitted.

Preference Cookies

May help remember certain browsing preferences or website settings.

You can manage or disable cookies through your browser settings.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect website functionality or your shopping experience.

5. Third-Party Services and Advertising Partners

Rivvato works with third-party providers to operate our online store, process orders, deliver products, and support advertising activities.

These providers may receive or process information necessary to perform their services.

Shopify

Our online store uses Shopify as its ecommerce platform.

Shopify provides services supporting website hosting, shopping cart functionality, checkout, order management, and related store operations.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

Payment and Shipping Providers

We may share relevant order, contact, payment, and shipping information with payment processors, fulfillment providers, and delivery partners.

This information is used to complete transactions, arrange deliveries, and resolve order-related issues.

AppLovin

Rivvato may use AppLovin advertising services to promote our products, measure advertising effectiveness, and understand interactions with advertising campaigns.

Depending on the services used and applicable privacy settings, AppLovin may collect or process information such as device identifiers, IP addresses, advertising interactions, and related technical information.

AppLovin's data practices are governed by its own privacy policy.

AppLovin Privacy Policy:

https://legal.applovin.com/privacy/

We encourage visitors to review this policy to understand how AppLovin handles information in connection with its advertising services.

Other Analytics and Advertising Providers

We may also use analytics tools and advertising platforms to evaluate website performance, understand customer interactions, and improve marketing campaigns.

These providers may use cookies, pixels, or similar technologies, subject to applicable laws and privacy choices.

6. How We Share Personal Information

We do not disclose personal information to unrelated third parties for their independent purposes without an appropriate legal basis.

However, we may share information with:

• Shopify and ecommerce service providers.

• Payment processing partners.

• Shipping and fulfillment providers.

• Customer support service providers.

• Analytics and advertising partners.

• Professional advisers or regulatory authorities where legally required.

Some advertising-related disclosures may be considered a sale or sharing of personal information under certain privacy laws, even when no money is exchanged for the information.

Where applicable, we provide legally required privacy choices regarding such activities.

We do not knowingly sell or share personal information in violation of applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Our ecommerce platform and payment service providers also maintain security measures appropriate to their services.

However, no method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and manage orders.

• Provide customer support.

• Maintain transaction and accounting records.

• Comply with applicable legal obligations.

• Resolve disputes.

• Protect our website and customers against fraud.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete or de-identify it, subject to legal and operational requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request information about how your data is used or disclosed.

• Opt out of certain targeted advertising or data sharing activities.

• Withdraw consent where processing is based on consent.

• Exercise other rights available under applicable privacy laws.

Certain requests may be subject to identity verification or legal exceptions.

To submit a privacy request, please contact:

service@rivvato.com

We will review and respond to requests in accordance with applicable legal requirements.

10. Advertising Choices and Do Not Sell or Share

Depending on applicable privacy laws, certain visitors may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

These rights may apply to information collected through advertising cookies, tracking pixels, or other marketing technologies.

Where required, Rivvato will provide an appropriate method for exercising these choices.

You may also manage certain tracking technologies through your browser settings or available website privacy controls.

Where legally required and technically supported, we will recognize applicable opt-out preference signals, including Global Privacy Control.

For privacy-related requests, contact service@rivvato.com.

11. International Data Processing

Because Rivvato serves customers in multiple locations and uses third-party ecommerce, payment, shipping, and advertising services, personal information may be processed or stored outside your country or region.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Children's Privacy

Rivvato is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the issue.

Parents or guardians who believe that a child has provided personal information may contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website services, third-party providers, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

We encourage visitors to review this policy periodically.

14. Contact Information

For questions about this Privacy Policy, personal information requests, or our privacy practices, please contact:

Brand: Rivvato

Legal Operator: VANTORAX COMMERCE INC

Business License Entity: VANTORAX COMMERCE INC

Customer Support Email: service@rivvato.com

Customer Service Phone: +1 (719) 223-9743

Postal Address:

2298 S ELDRIDGE CT
LAKEWOOD, CO 80228
United States

Official Website: https://rivvato.com/