Frequently Asked Questions (FAQ)

Welcome to the Rivvato Help Center.

Find answers to common questions about our DIY craft kits, embroidery supplies, handmade gifts, seasonal decorations, ordering, shipping, and returns.

Products & Craft Kits

What kinds of products does Rivvato offer?

Rivvato offers creative DIY craft kits, embroidery and needlework supplies, handmade gifts, and seasonal decorations.

Our collection is designed for customers who enjoy hands-on projects, creative hobbies, and thoughtful gifts.

Do your DIY craft kits include everything I need?

The materials included vary by product. Please check the individual product description for details about included tools, threads, accessories, and other components.

Some projects may require additional supplies.

What if my craft kit is missing materials or accessories?

If your kit arrives with missing components, please contact service@rivvato.com with your order number and a description of the missing items.

Our team will review the issue and help arrange an appropriate solution.

Ordering

Do I need an account to place an order?

No. You can place an order as a guest.

Creating an account, where available, may help you access your order history and manage your information more conveniently.

Can I change or cancel my order?

Please contact us as soon as possible, preferably within 24 hours of purchase.

We will try to accommodate changes or cancellations before shipment, but requests cannot be guaranteed once processing or fulfillment has progressed.

Will I receive an order confirmation?

Yes. After completing your purchase, you should receive an order confirmation email.

If you cannot find it, please check your spam or junk folder before contacting us.

Payment

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major credit cards such as Visa, Mastercard, and American Express.

Available options may vary by location.

What currency are prices displayed in?

Prices are displayed in US dollars (USD).

Your bank or payment provider may apply currency conversion rates or international transaction fees.

Shipping & Delivery

Where do you ship from?

Orders may be fulfilled through our international warehouse and logistics partners.

The shipping origin may vary depending on product availability and fulfillment arrangements.

How long does shipping take?

Our estimated shipping timeline is:

• Order Processing: 1–3 business days.

• Standard Shipping: 7–14 business days after processing.

Delivery times may vary depending on your location, carrier operations, and customs procedures.

Do you offer international shipping?

Yes. Rivvato offers shipping to supported international destinations.

Available delivery locations and shipping charges are confirmed at checkout.

How can I track my order?

Once your order has shipped, you will receive an email containing tracking information when available.

Tracking updates may take some time to appear after dispatch.

Delivery Issues

What if I entered the wrong shipping address?

Contact service@rivvato.com as soon as possible with your order number and the correct address.

We will try to update your shipping information before dispatch, but changes cannot be guaranteed once the order is being processed or has shipped.

What if my tracking shows delivered, but I haven't received my package?

First, check around your delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, please contact us with your order number and tracking information.

We will help review the delivery status with the carrier.

What if my package arrives damaged?

Please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs of the damaged product and packaging.

This recommended reporting period does not limit your rights under applicable law.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Items must generally be unused, in their original condition and packaging, with all included materials and accessories.

For complete details, please review our Return & Refund Policy.

Can I return a DIY craft kit?

Yes, eligible DIY craft kits can be returned within the return period if they are unused and all included materials and components are present.

Personalized products and items clearly marked as non-returnable before purchase may be excluded, subject to applicable law.

Who pays for return shipping?

For standard returns, customers are generally responsible for return shipping costs.

If an item is defective, damaged, incomplete, or incorrect, we will review the issue and arrange an appropriate resolution.

How do I request a return?

Email service@rivvato.com with your order number and reason for return.

Our team will provide the appropriate return instructions and shipping address.

Please do not send items to our registered business address without prior authorization.

How long does a refund take?

Once your returned item has been received, inspected, and approved, refunds are processed to the original payment method within 5–10 business days after approval.

Your bank or payment provider may require additional time to complete the transaction.

Privacy & Security

Is my payment information secure?

Payments are processed through third-party payment providers using security measures designed to protect transaction information.

Rivvato does not generally receive or store complete payment card details.

How is my personal information used?

We use personal information to process orders, arrange deliveries, provide customer support, and operate our online store.

For information about cookies, advertising partners, and privacy rights, please review our Privacy Policy.

Contact Us

How can I contact Rivvato customer support?

Email: service@rivvato.com

Phone: +1 (719) 223-9743

Website: https://rivvato.com/

We aim to respond to customer inquiries within 24 business hours.

For full company and business address information, please visit our Contact Us page.